refund & cancellation


'Return' is defined as the action of giving back the item purchased by the Buyer to the Traders on the bhantusports website.

Following situations may arise:

1. Item was defective
2. Item was damaged during the Shipping
3. Products was / were missing
4. Wrong item was sent by the Traders.

Return could also result in refund of money in most of the cases.

Points to be noted:

1. Traders can always accept the return irrespective of the policy.
2. If Traders disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer needs to raise the return request within the return period applicable to the respective product.Once Buyer has raised a return request by contacting Us on Our Toll Free Number,

Traders while closing the return ticket can select one of the following:

1. Replace after shipment collection - Traders has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)
2. Refund after shipment collection - Traders has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)
3. Refund without shipment collection - Traders has agreed to refund the buyer without expecting the original shipment back)
4. Replace without shipment collection - Traders has agreed to replace the order without expecting the original shipment back)
5. On certain select days as specified by Ferozon separate policies may be applicable.